Adulting with ADHD Membership – Terms & Conditions
(Navigating Adult ADHD Limited – New Zealand)
These Terms & Conditions (“Terms”) apply to your purchase of the Adulting with ADHD Membership (called the “Membership”).
By joining the Membership, you accept these Terms.
“We”, “us”, and “our” means Navigating Adult ADHD Limited.
“You” and “your” means the person purchasing the Membership.
1. What You’re Buying
The Membership gives you access to coaching, courses, videos, templates, workbooks, community calls, and other resources listed on our website at the time you join.
You get:
- Access to all included courses
- Monthly group coaching calls
- Member-only workshops & classes
- Member-only community spaces
- Any newly added Membership content (unless otherwise noted)
Your access begins once your payment is received.
We may update or improve Membership content at any time. If we make a change that affects you significantly, we’ll let you know — but we won’t reduce the overall value.
2. Membership Term, Payments & Cancelling
Annual Membership
The Adulting with ADHD Membership is billed once per year, in NZD (including GST).
Your Membership renews automatically each year unless you cancel.
How Cancellation Works
You can cancel anytime.
When you cancel:
- Your Membership will not renew again.
- You won’t receive a refund for payments already made.
- You will continue to have full access until the end of the period you’ve already paid for.
You must cancel through your account or by emailing:
[email protected]
3. Availability, Attendance & Access
- Your Membership is for your personal use only.
You can’t share your login or give someone else access.
- Please keep your password safe.
You must tell us if you suspect unauthorised use.
- Group coaching sessions are recorded unless otherwise stated.
- If we need to reschedule a live call or session, we’ll tell you as soon as possible.
4. What We Guarantee
Under New Zealand law (Consumer Guarantees Act & Fair Trading Act), we guarantee that we will:
- use reasonable care & skill
- provide services that are fit for purpose
- deliver what we’ve advertised
- use qualified & experienced professionals
- provide materials that are legally ours to share
If you believe we haven’t met these guarantees, please email us and we’ll work with you to put things right. Remedies may include re-delivering content, providing a credit, or a refund where required by law.
5. What We Don’t Guarantee
Coaching and courses give you tools — what you do with them is up to you.
We are not financial advisers, lawyers, medical professionals, psychologists, or crisis-support practitioners.
Nothing in the Membership is a substitute for professional medical, legal, psychological, or financial advice.
We cannot guarantee:
- specific results
- a particular outcome
- changes in your personal circumstances
Results vary based on many factors, including personal effort and external circumstances.
6. Your Responsibilities
To get the best experience from the Membership, you agree to:
- provide accurate information
- use the materials for personal use only
- participate in a respectful way
- seek professional help where appropriate
- take responsibility for your own decisions & actions
You also accept the risks that come with using online platforms, such as Zoom, Kajabi, or email. While we take reasonable steps to protect your data, we can’t guarantee absolute security.
7. Confidentiality & Privacy
Our Responsibilities
We will keep your personal information confidential and will only share it with:
- our team
- contractors helping us deliver the Membership
- where required by law
- with your consent
We comply with the Privacy Act 2020.
Your Responsibilities
Anything you choose to share in group coaching calls, community spaces, or online forums is at your own risk. These spaces are attended by other members who may know people you know.
We do not tolerate harmful behaviour, including:
- abuse or harassment
- discrimination
- defamatory comments
- antagonistic or unsafe behaviour
We may remove a member from the Membership or online spaces if behaviour breaches these expectations. No refund will be given in this situation.
8. Our Intellectual Property
All Membership materials (including videos, workbooks, slides, tools, templates, graphics, and resources) belong to Navigating Adult ADHD Ltd.
You are granted a personal, non-transferable licence to use the materials.
You must not:
- copy
- share
- distribute
- publish
- resell
- record
- teach
- or create your own course or program based on our materials
If in doubt, please ask.
9. Suspension or Cancellation by Us
We may suspend or cancel your Membership immediately if:
- you do not pay when due
- you breach these Terms and don’t fix the issue within 7 days of notice
- you behave in a harmful or unsafe way in group spaces
- an event outside our control prevents us from delivering services for 30+ days
If your access is cancelled due to a breach, no refund will be issued.
10. Limits of Liability
To the fullest extent permitted by New Zealand law:
- We are not responsible for indirect or consequential loss (e.g., loss of income, savings, business, or opportunities).
- Our maximum liability to you for any claim is the amount you paid for the Membership in the current term.
- These limits do not apply to breaches of confidentiality or privacy, or to intentional misconduct.
Nothing in these Terms affects your rights under the Consumer Guarantees Act.
11. Disputes
If a dispute arises:
- We will try to resolve it with you informally first.
- If we can’t resolve it within 15 days, either of us may request mediation.
- These Terms are governed by the laws of New Zealand.
Any unresolved disputes must be dealt with in the NZ courts.
12. Changes to These Terms
We may update these Terms at any time.
If we make a significant change, we will notify you.
The most current version will always be available on our website.
Any purchase made after updated Terms are posted will be subject to the new Terms.